Last updated: August 2026
Contact us to confirm the return window for your order.
Return and Exchange Window
The number of days you have to request a return or exchange is shown at the top of this page. Please contact us within that period if you would like to return or exchange an item.
Condition of Returned Items
To be eligible for a return or exchange, an item must be unused, unopened, and in its original condition, with its seal intact where applicable.
Original Packaging
Please return items in their original packaging, including any box, gift wrapping, and accessories that came with the product, whenever possible.
Proof of Purchase
A valid proof of purchase — such as your order number or the confirmation message we sent you — is required for any return or exchange request.
Damaged or Incorrect Products
If your order arrives damaged or you received the wrong item, please contact us as soon as possible with photos of the product and packaging so we can arrange a replacement or refund at no extra cost to you.
Non-Returnable Items
For hygiene reasons, opened or used perfume bottles cannot be returned or exchanged unless the product itself is faulty or was delivered damaged or incorrect.
Inspection and Approval
Once we receive your returned item, our team will inspect it to confirm it meets the conditions above before approving the return or exchange.
Exchange Process
If you would like to exchange an item for a different product or size, let us know when you contact us — we will confirm availability and any price difference before arranging the exchange.
Delivery Charges for Returns
If the return is due to our error (a damaged, faulty, or incorrect item), we cover the delivery charge. If you are returning an item for another reason, the delivery charge for sending it back may be your responsibility.
Cancelling Before Dispatch
You may cancel your order at no cost at any time before it has been dispatched for delivery — simply contact us by phone or WhatsApp.
How to Start a Return or Exchange
To start a return or exchange, contact us with your order number through WhatsApp, phone, or our Contact page, and our team will guide you through the next steps.